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All Things Merchant

Customer Loyalty and Rewards Programs and Why Your Business Needs One

Posted by Chris Kille on Feb 16, 2016 10:29:44 AM

A customer loyalty program is one of the most important features your business should have. Not only are they cost effective and incredibly easy to implement, but you should start seeing returns almost immediately. In today's society, businesses that do not have a customer loyalty program are at a huge disadvantage when competing against those who do.

Why do you need one for your business?

  • Businesses with a loyalty/rewards program on average have a 27% higher customer return rate
  • Customers tend to spend more when being rewarded
  • Analytics and Information are crucial in today's economy
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Topics: Merchant Services, Credit Card Processing, customer service, Accept Credit Cards, Credit Card Processor, Merchant Account, loyalty, customer loyalty

The Illusion of Customer Service within Major Corporations in Today's Business World

Posted by Chris Kille on Feb 10, 2016 10:23:07 AM
I I recently returned on a trip to St. Maarten with my wife for our delayed honeymoon. Let me tell you, that place is wonderful. The island has a Dutch and French side, and the blend of cultures, beaches, and things to do are amazing. 
 
Along the way, we encountered 2 types of businesses. The first type of business is the major corporations that you and I encounter on a daily basis. For this particular blog post, we will discuss the airlines. The second type of business was the mom and pop establishments.
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Topics: customer service, small business, major corporations, airlines, large business

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